Refund & Shipping Policy

We want you to love your order. Here's how we handle refunds, returns, and shipping for Crumbs products, which are made-to-order by our printing partner, Printful.

Refunds for Damaged or Incorrect Items

If your order arrives damaged, defective, misprinted, or gets lost in transit, we'll fix it. Claims must be submitted within 30 days of receiving the item (or the estimated delivery date for lost shipments). Approved claims will be replaced or refunded at no cost to you. Email info@thisiscrumbs.com with your order number and photos of the issue, and we'll handle the rest.

No Refunds for Buyer's Remorse

Because each item is printed just for you, we can't offer refunds or exchanges for: wrong size ordered; change of mind; or "it didn't go with my shoes." If you want a different size or style, you'll need to place a new order.

Shipping Details

• Production time: 2–5 business days before your order ships.
• Shipping time: Varies by location.
• Wrong address: If the address you provide is incomplete or incorrect, the order will be returned and reshipment costs will be your responsibility.
• Unclaimed packages: Orders returned because they weren't picked up will be reshipped at your expense.
• International customers are responsible for any customs fees, import taxes, or delays.

Returns Process

Returns go directly to Printful's facility. Unclaimed returns are donated to charity after 30 days. Sealed goods that have been opened can't be returned for health and hygiene reasons.

The Short Version

If it's our mistake, we make it right. If it's not, we can't take it back — but we'll help you place another order if you want.